Terms & cancellation policy

These terms apply to bookings made at Black Box E-Sports & Cafe, PW26+PJF, Brajeshwari Extension, Greater Brajeshwari, Indore, Madhya Pradesh 452016.

1. Making a booking

• Online bookings need at least 30 minutes' notice. For anything sooner, call or message us and we will tell you what is free.
• Bookings open up to 10 days in advance.
• Sessions are booked in 30-minute blocks, with a minimum of 1 hour and a maximum of 8 hours in one booking.
• A booking reserves a specific station for a specific window. We may substitute an equivalent station of the same type if a fault develops.
• Rates are per station per hour. A PS5 setup or the pool table seats up to four people on one booking.

2. Cancellation & refunds

You can cancel from your account at any time before the session starts. What comes back depends on how much notice you give:

• More than 4 hours before — full refund, no questions.
• Between 1 and 4 hours before — 50% refunded.
• Inside the final hour — no refund.
• After the session has started — it can no longer be cancelled online. Speak to reception.

Refunds are issued to the original payment method where one was used, and in cash at the desk where the booking was pay-at-venue. Allow up to seven working days for a card or UPI refund to appear.

If we cancel — equipment failure, a power cut, an unplanned closure — you are refunded in full regardless of notice, and we will offer you the next equivalent slot.

3. Rescheduling

You can move a booking to another time up to 2 hours before it starts, subject to availability. Inside that window, message us and we will help if the floor allows it.

4. Late arrival & no-shows

We hold your station for 20 minutes past your slot start. After that it may be released to a walk-in and the booking is marked as a no-show. Your session still ends at its original end time — arriving late does not extend it.

5. Overrun & extensions

If you play past your booked end time and the station is free, we bill the extra in 30-minute blocks, rounded up. Reception shows you the figure before you pay. If the station is booked after you, you will be asked to finish on time.

6. Conduct

Our house rules apply to everyone on the floor. Reception may end a session for a breach. Where the breach is abusive behaviour towards staff or other players, no refund is given.

7. Damage

Deliberate damage to equipment is chargeable at replacement cost. Ordinary wear is on us — if something breaks while you are using it normally, tell us and we will move you to another station.

8. Age policy

Under-16s are welcome until 8 PM. After that they need to be accompanied by an adult. We may ask for ID.

9. Payments

We accept cash, UPI and card at the venue. Where online payment is enabled, the charge is confirmed only after our server verifies it with the payment provider — a success screen on your phone alone is not confirmation.

10. Memberships

Memberships run for one cycle at a time and do not auto-renew unless you ask us to set that up. Free minutes and guest passes reset each cycle and do not carry over. Membership fees are non-refundable once the cycle has started.

11. Tournaments

Tournament entry fees are refundable up to the registration deadline and non-refundable after it. Published tournament rules take precedence over these terms for anything that happens during a bracket. The tournament director's decision is final.

12. Changes to these terms

We may update these terms. The version that applies to your booking is the one published when you made it.

Questions about any of this — ask at the desk, or use the contact form.